Refund Policy

In the realm of e-commerce, a well-defined return policy is essential for fostering customer trust and satisfaction. Our return policy is designed to provide clarity and assurance to our customers regarding their purchase decisions. This document outlines the key aspects of our return policy, ensuring that customers are informed and empowered.

We operate under a 30-day return policy. This means that customers have a full 30 days from the date of receiving their item to initiate a return request. To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags attached and in its original packaging. Additionally, customers must retain the receipt or proof of purchase as this is a prerequisite for processing any return.

To initiate a return, customers are encouraged to contact our support team via email. Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions on how and where to send the package. It is important to note that items returned without prior authorization will not be accepted, which underscores the necessity of following the outlined return process.

In the event that an item arrives defective, damaged, or incorrect, customers should inspect their order immediately upon receipt and report any issues promptly. This allows us to evaluate the situation and take appropriate corrective actions.

It is also crucial to understand that certain items are non-returnable. These include perishable goods, custom products, and personal care items. Furthermore, hazardous materials, flammable liquids, and gases are also excluded from our return policy. Customers should reach out if they have questions regarding the return eligibility of specific items.

For exchanges, the most efficient method is to return the unwanted item and, once the return is processed, make a separate purchase for the desired item. This approach ensures that customers receive the correct product without unnecessary delays.

For customers located within the European Union, it is important to note the 14-day cooling-off period. This provision allows customers to cancel or return their order for any reason within 14 days of receipt, provided that the item remains in its original condition, unworn or unused, with tags attached and in its original packaging.

Upon receiving and inspecting a returned item, we will notify the customer regarding the approval of the refund. If approved, refunds will be processed to the original payment method within 10 business days. However, it is important to allow additional time for banks or credit card companies to finalize the transaction. Should there be any delays beyond 15 business days after approval, customers are advised to reach out for assistance.

In summary, our return policy is structured to ensure a transparent and fair process for our customers, promoting confidence in their purchasing decisions while maintaining the integrity of our product offerings.